返金ポリシー

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at life@zeroplustech.co.jp. Please note that returns must be sent to the following address: 3-3-23, Hagoromocho, Tachikawa, Tokyo 190-0021 Japan.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.
For any return-related questions, please feel free to contact us at life@zeroplustech.co.jp.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

For health and hygiene reasons, we cannot accept returns under the following circumstances:
• Opened personal care items (e.g., sleep earplugs, cosmetics)
• Items with damaged or missing original packaging, or incomplete accessories
• Sale items and gift cards
• Customized products
If you have any questions about your specific item, please feel free to contact us.

Exchanges
The fastest way to ensure you get the item you want is to return the original item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at life@zeroplustech.co.jp.